The other night I found a duplicate device charge on the family mobile bill. I contacted customer service, and they told me that the charge was for a phone that had been shipped March 20, 2020 and not activated or returned.

Somewhere deep in my memory, I recalled my husband had ordered a new phone which had been lost and second device was shipped. He’d provided the doorbell camera footage of the time period the shipping company stated they had delivered the phone (which showed it had not) and that the charges would be reversed. They weren’t, and we were owed over $300.00.

On or about March 20, 2020 all Hell was literally breaking loose. I can recall cold, wind, rain, darkness, screaming sirens, whispered fears, empty streets littered with discarded masks and gloves, isolation in break rooms and offices in between suiting up in layers of gowns and makeshift…